HUMEDIT PHILIPPINES INC.

Formerly HUMAN INCUBATOR INC

Transaction Process Flow for Credit Card Payments

(Recurring and Straight Payments)

This document outlines the detailed process flow for credit card transactions, encompassing both straight payments and recurring payments, tailored to the standards and operational requirements of merchants in the Philippines. It is designed to provide transparency to our customers, partners, and stakeholders regarding how transactions are handled from initiation to completion. The outlined processes ensure security, efficiency, and clarity, adhering to local industry standards and best practices.

Step 1: Customer Selection

• The customer will choose the product they are interested in humedit.ph website and Straightly book a demo or Contact Sales.
• Account Executive or Sales will take over to discuss the selected product with the prospect. If satisfied and confirmed by the prospect, the Account Executive will initiate the purchase, send the MOA, as well as the Payment Gateway.

Step 2: Payment Details Submission 

• The customer enters their credit card details, including:

• Cardholder Name
• Card Number
• Expiration Date
• CVV/CVC Code

• For recurring payments, the customer acknowledges the subscription terms and authorizes recurring charges.

Step 3: Payment Authorization

• The entered credit card information is encrypted and transmitted securely to the payment gateway.
• The payment gateway communicates with the issuing bank to verify the card details and authorize the transaction.

Step 4: Payment Processing

• For straight payments:

• Upon successful authorization, the payment amount is immediately deducted, and a confirmation email is sent to the customer.

• For recurring payments:

• The initial payment is processed, and the system schedules future payments based on the agreed billing cycle (e.g., monthly, quarterly).

Step 5: Payment Confirmation 

• A transaction receipt or invoice is automatically generated and sent to the customer via email.
• For recurring payments, customers are notified in advance of upcoming charges.

Step 6: Handling Payment Failures

• If a transaction fails (e.g., insufficient funds, expired card):

• The system retries the payment [X times, e.g., up to 3 times] over a defined grace period.
• The customer is notified via email or SMS and prompted to update their payment details.

Step 7: Refunds and Disputes

• Refunds for eligible transactions are processed in accordance with the company's Cancellation Policy.
• Customers can raise disputes through our customer service channels for resolution.

Step 8: Cancellation of Recurring Payments

• Customers can cancel recurring payments by following the Cancellation Policy guidelines.
• Upon cancellation, no further charges will be made, and a confirmation email is sent to the customer.

HUMEDIT PHILIPPINES INC.

Cancellation Policy for Credit Card Payments

This document presents the cancellation policy governing credit card payments, including straight and recurring transactions, with a focus on compliance with Philippine consumer protection laws and merchant practices. It aims to clarify the rights and responsibilities of our customers and ensure that any cancellation or refund requests are handled promptly and fairly. By adhering to this policy, we strive to maintain trust and satisfaction among our customers while ensuring operational consistency.

1. Cancellation of Straight Payments 

• Straight payments are considered final upon successful processing.
• Requests for refunds must be made within [X days, e.g., 7 days] of the transaction date and are subject to approval.
• Refunds will be processed within [X business days, e.g., 5-10 business days] after approval.

2. Cancellation of Recurring Payments

• Customers may cancel their recurring payment subscriptions at any time through the following methods:

• Contacting our support team at  [callcenter@humedit.ph] or +63 [9171137633] or +63 [9171036239] or +63[9171129796] or +63[9171134101]
• Accessing their account dashboard on our website.

• Cancellation requests must be submitted at least [X days, e.g., 7 days] before the next scheduled billing date to avoid the next charge.

3. Refund Policy

• Payments already processed are non-refundable, except in cases of overbilling, duplicate charges, or service errors.
• Approved refunds will be issued back to the original payment method within [X business days, e.g., 5-10 business days].

4. Confirmation of Cancellation

• A confirmation email will be sent to the customer upon successful cancellation of a recurring subscription.

5. Policy Exceptions

• Exceptions to the cancellation policy may be granted in cases of system errors or unforeseen circumstances, subject to management review.

HUMEDIT PHILIPPINES INC.

Formerly HUMAN INCUBATOR INC

Terms and Conditions

This document serves as the foundation for the contractual relationship between HUMEDIT PHILIPPINES INC. and its customers in the Philippines. It establishes the terms, rights, and obligations applicable to the use of our services. These terms are designed to promote transparency, protect customer interests, and ensure compliance with applicable Philippine laws and regulations. Customers are encouraged to review these terms to fully understand their rights and responsibilities when using our services

1. General Terms

• These Terms and Conditions govern the use of HUMEDIT PHILIPPINES INC.'s services and products. By using our services, customers agree to comply with these terms.

2. Payment Methods 

• We accept credit card payments for both straight and recurring transactions.
  All payments are processed through a secure and encrypted payment gateway.

3. Recurring Payment Subscriptions

• By opting for recurring payments, customers authorize HUMEDIT PHILIPPINES INC. to charge their credit card on a regular billing cycle (e.g., monthly, quarterly) until the subscription is canceled.
• Customers are responsible for ensuring that their payment details are up to date.

4. Refund and Cancellation Policy

• Refer to the Cancellation Policy for details on cancellations and refunds.

5. Privacy and Data Security

• HUMEDIT PHILIPPINES INC. is committed to protecting customer data incompliance with applicable privacy laws.
• Credit card information is stored securely and managed by our payment gateway provider. 6. Service Availability

6. Service Availability

• HUMEDIT PHILIPPINES INC. strives to ensure uninterrupted access to services but is not liable for disruptions caused by factors beyond its control.

7. Modifications to Terms

• HUMEDIT PHILIPPINES INC. reserves the right to amend these Terms and Conditions at any time. Significant changes will be communicated to customers via email or updates on our website.

8. Limitation of Liability

• HUMEDIT PHILIPPINES INC. is not liable for indirect, incidental, or consequential damages arising from the use of its services.

9. Governing Law 

• These Terms and Conditions are governed by the laws of the Philippines.

10. Contact Information

• For questions or concerns, please contact us at [callcenter@humedit.ph] or +63 [9171137633] or +63 [9171036239] or +63[9171129796] or +63[9171134101].